46 Percent of Smartphone Customers Experience Slow Mobile Data Speeds

A recent survey conducted in April 2012 by the Pew Research Center‘s Internet and American Life Project found that 46% of participants experienced slow mobile data speeds multiple times a week or more often than that.

Of the participants, 49% of users reported experiencing slow mobile data speeds weekly. While only 21% of all surveyed users said they never experienced slow data speeds.

“As mobile owners become fond of just-in-time access to others and as their expectations about getting real-time information rise, they depend on the cell phone’s technical reliability,” said Jan Lauren Boyles, a Pew Internet Project researcher who authored the report. “Any problems that snag, stall or stop users from connecting to the material and people they seek is at least a hassle to them and sometimes is even more disturbing than that in this networked world.”

The survey also found that 32% of all mobile users (including smartphones and feature phones) experience dropped calls at least weekly, while 35% of smartphone users (not including feature phones) experience dropped calls weekly. As well as 25% of mobile phone owners and 29% of smartphone users experience spam or unwanted texts weekly.

I have had issues in the past with horrible data speeds and I know first hand that it can be the most annoying thing. The results from this survey contrast that which the mobile networks advertise, below is the advertised mobile download speeds.

Verizon LTE: average download speeds of 5-12 Mbps
AT&T LTE: average download speeds of 5-12 Mbps
Sprint LTE: average download speeds of 6-8 Mbps
T-Mobile HSPA+42: average download speeds around 8 Mbps


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